Postage and Returns
POSTAGE (AUSTRALIA ONLY)
All items will be posted via Australia Post satchel bags within two business days from when cleared payment is received. We ensure all parcels are lodged and tracked for your protection and therefore, we cannot be held liable for any non-delivered parcels. Postage is $10.00 for regular Parcel Post and $15.00 for Express Postage. Free Postage is offered on all orders over $150.00.
TRACK YOUR ORDER
Want to track your order? Upon posting your parcel, we add your express post tracking number to either your online order or paypal details (depending how you have ordered with us). You can access the Australia Post Website and enter your tracking number.
It is important to us that you have the ultimate shopping experience with Anneva!
We understand that you are shopping online and sometimes garments do not fit as you expect so, we offer a 14 day return policy on all full price orders (minus postage costs - this also applies to orders with free postage). Garments can only be exchanged or refunded if the request is made within 14 business days from your order date. Returned items must be received in their original, new condition. Any items returned in soiled or damaged condition and/or are missing attached tags will not be refunded or exchanged. Due to rising postage costs, if you have have received free postage, your refundable amount will be minus a $10 cost to cover the cost of original postage.
We check the quality of all our merchandise before it leaves the store however, in the instance where you receive a faulty item (and we deeply apologise if this does happen), we will refund the cost of your item.
We do not offer returns on sale items, so please choose carefully. There are also no returns on Sunglasses or Accessories for hygiene reasons unless deemed faulty. Please also keep in mind that some colours may be displayed a little differently, depending on the monitor they are being viewed on. All postage costs are the responsibility of the customer. Please ensure that any returned items are sent back to us using the Australia Post tracking system as we are unable to take responsibility for lost returns.
For all return requests, please complete this form.