Postage and Returns
~ POSTAGE (AUSTRALIA ONLY) ~
All items will be posted via Australia Post satchel bags within two business days from when cleared payment is received. We ensure all parcels are lodged and tracked for your protection and therefore, we cannot be held liable for any non-delivered parcels. Postage is $10.00 for regular Parcel Post and $15.00 for Express Postage. Free Postage is offered on all orders over $150.00.
TRACK YOUR ORDER
Want to track your order? Upon posting your parcel, we add your express post tracking number to either your online order or paypal details (depending how you have ordered with us). You can access the Australia Post Website and enter your tracking number.
~ EASY RETURNS ~
We want you to love your purchases, but we understand that sometimes things don’t work out. As a small business, we want you to feel confident in placing an order, so please read our returns policy carefully:
Eligibility for Returns
- Items must be returned within 7 business days of your purchase or tracked delivery date if ordering online.
- All online returns must be approved by online management prior to being sent back
- Items must be in their original condition, unworn, unwashed, and with all tags attached. We thoroughly check the condition of the garment before it leaves the store therefore, there must be no smells of perfumes, washing powders or any makeup/fake tan marks.
- Proof of purchase (receipt or order confirmation) is required for all returns.
Non-Returnable Items
- Sale Items*: All sale items are final sale and cannot be returned or exchanged.
- Vouchers & Gift Cards: These are non-refundable and cannot be exchanged for cash.
- Eyewear
- Jewellery
- Headwear
- Throws + Towels
- Candles, Oils, Oil Rollers, Soaps + Room Sprays
- Socks + Stockings
All full price items purchased in a promotion* or with loyalty discount can be returned, if eligible, for a store credit.
Postage is non refundable. Due to rising postage costs, if you have received free postage, your refundable amount will be minus a $10 fee to cover the original cost of postage. The cost of return is a customer expense. Please ensure that any returned items are sent back to us using the Australia Post tracking system as we are unable to take responsibility for lost returns.
Refunds
Refunds will be processed to your original payment method within 2 business days after we receive, inspect and approve your returned item(s). Original shipping costs are non-refundable.
Exchanges
As we have limited stock with a high turn over rate, if you’d like a different size or item, please follow the return process and place a new order for the desired item.
How to Initiate a Return
For in person returns, call into our Clare boutique at 255 Main North Road, Clare.
For all online return requests, please complete this form with your order details.
Once your return is approved, you will receive instructions on how to send your item(s) back. Online management will approve or decline your return request within 2 business days and follow up with further details on returning your item.
Faulty or Damaged Items
We check the quality of our products before it leaves the store however, in the instance where you receive a faulty item (and we deeply apologise if this does happen), we will refund the cost of your item. Please contact us within 7 days of receipt, and we will arrange a replacement or refund.
For any further enquiries, customer questions or concerns, feel free to reach out to us. We’re here to help!
You can call us on (08) 8102 4243 between 9:30am and 4:30pm, text on 0407 074 716 or email customercare@anneva.com.au.
* Sale Items refer to items that are permanently reduced. When a sale item is purchased, this is a FINAL SALE and not eligible to be returned for an exchange, credit note or refund under any circumstances.
*Promotion refers to a short term sale on full priced items.
Happy shopping,
Sheri xx